Lexie Russell

Technical Support Consultant at PCS International

Lexie Russell has a diverse work history with experience in various technical and leadership roles. Lexie started their career as a Shift Manager at McDonald's, where they were responsible for operational functions and customer service. Lexie then worked at Integrity Nutraceuticals as a Group Leader, where they trained personnel, prepared production materials, and operated and troubleshooted encapsulation machines.

After that, Lexie joined A. O. Smith Corporation as a Machine Setup Technician and turned their focus towards technical support. Lexie later returned to A. O. Smith Corporation as a Technical Support Specialist II, where they provided end-user support and troubleshooting for desktop hardware, software, and peripheral devices. Lexie also assisted with the installation and configuration of MS Office 365 and other company-supported applications.

In 2017, Lexie joined Turnkey Processing Solutions, LLC as an Information Technology Support Specialist. In this role, they ensured the stable operation of hardware, software systems, and network infrastructure. Lexie also managed active directory, Azure, Exchange, and SharePoint, and maintained documentation of specifications, systems, and procedures.

Most recently, Lexie worked at PCS International as a Technical Support Consultant. Here, they played a key role in designing and implementing network redesigns, assisted with network switching and firewall configurations, and performed troubleshooting tasks with outside vendors as needed.

Overall, Lexie's experience encompasses technical support, network management, troubleshooting, leadership, and customer service.

Lexie Russell began their education in 2015 at the University of Phoenix, where they pursued an Associate of Arts and Sciences (A.A.S.) degree. Their field of study during this time was Computer Programming, Specific Applications. Lexie completed their studies in 2017.

In 2019, Lexie enrolled at Western Governors University to pursue a Bachelor of Computer Science degree with a concentration in Network Operations and Security. Lexie completed their studies at this institution in 2020.

In terms of additional certifications, Lexie obtained multiple certifications in various IT-related fields. These certifications include the CompTIA Project+ Certification from CompTIA in July 2020, the LE-1: Linux Essentials from the Linux Professional Institute in February 2020, the AWS Certified SysOps Administrator – Associate from Amazon Web Services (AWS) in December 2020, the CCNA certification from Cisco in November 2020, the CompTIA Cloud Essentials Certification from CompTIA in June 2020, the CompTIA A+ ce Certification from CompTIA in October 2019, the CompTIA IT Operations Specialist – CIOS Stackable Certification from CompTIA in March 2020, the CompTIA Network+ ce Certification from CompTIA in March 2020, the CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification from CompTIA in May 2020, and the CompTIA Security+ ce Certification from CompTIA in May 2020.

This information provides a comprehensive overview of Lexie Russell's education history and additional certifications.

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Timeline

  • Technical Support Consultant

    October, 2020 - present