Heather Angevine - Rodriguez

Heather Angevine - Rodriguez is an experienced professional in the technology and customer support sectors, currently serving as System Administrator II and Customer Support Team Lead at PDI Software since February 2018. In this role, Heather has developed comprehensive training programs and managed a team of seven employees, achieving a 30% reduction in inefficiencies through a newly implemented metric system. Heather's prior experience includes a position as Senior Support Consultant, where skills in training and public speaking were demonstrated at a virtual conference. Heather has a strong background in customer satisfaction with over 3,000 cases closed and a 9.71 out of 10 satisfaction rating, along with proficiency in Linux, PHP, and process improvement initiatives. Educational credentials include a Bachelor's degree in Computer Programming and an Associate degree in Computer Applications, among other qualifications.