James Robertson

James Robertson, MBA ITM, currently serves as the Manager of IT Enterprise Operations UCC at PDS Health, where responsibilities include driving strategic decision-making and leading a team in managing diverse communications platforms. Prior to this role, James was the Manager of Customer Success at ConvergeOne, demonstrating strong leadership across six engineering teams and achieving a 97% KPI adherence rate. At Plus 6 Technologies, Inc., James managed service delivery operations, significantly impacting the company's growth. Previous experiences also include roles as Senior Product Manager and Quality Assurance Manager at Advanced Media Design, where improvements in product reliability and stability were notable. James began the career as a Service Delivery Engineer at Ventura County Community College District and holds an MBA from Western Governors University.