Constance Miller

Constance Miller is an experienced professional in complaints management and customer experience, currently serving as a Complaints Case Manager at Peabody since February 2023. Prior experience includes roles as a Senior Complaints Reviewer at Newham Council, where Constance led a complaint resolution team and improved resolution times, and as a Complaints Resolution Officer at Origin Housing, where systems designed resulted in reduced complaint volume and increased tenant satisfaction. Additional experience encompasses leadership in customer experience at Housing for Women, project management at NHS Trust overseeing operations for multiple facilities, and various administrative roles across organizations such as Chevron and Brighton & Hove City Council, specializing in compliance and human resources processes.