Keith Sheridan

Keith Sheridan has extensive experience in customer success and technology support, currently serving in a Customer Success role at Peace Of Mind Technologies since August 2021. Prior to this position, Keith was a Customer Technology Specialist at Outcome Health from September 2016 to February 2021, where significant accomplishments included pioneering a product-technology expert role, implementing the company's first digital product request process, and managing hardware logistics for industry events. Keith also held the role of Customer Experience Manager at Karma Mobility from October 2014 to September 2016, overseeing a team dedicated to problem resolution and customer service excellence. Earlier experience includes working as a Customer Support Representative at Fab.com, where Keith developed proficiency in client interaction and feedback processes. Keith holds a Bachelor's Degree in Communication and Media Studies from SUNY Oneonta, obtained in 2008.