Rozalyn Reed

Rozalyn Reed has over 15 years of work experience in customer service, client care, and program specialist roles. Rozalyn began their career in 2004 as an Instructor for Kumon North America, Inc., where they taught basic fundamentals of math and reading to children between the ages of three to six. In 2007, they worked as a Front Desk Receptionist for St. Luke's House, where they greeted and checked in patients, answered inbound calls, and scheduled appointments. In 2008, they worked as a Sales Associate for The Yankee Candle Company, Inc., where they facilitated clients in selecting from a vast array of merchandise and products, managed monetary transactions, and answered phones. In 2011, they worked as a Program Specialist (Contract Role) for HealthWell Foundation, where they processed online applications and grant related documents to help patients obtain access to necessary treatments. In 2012, they worked as a Customer Service Representative for Learning Without Tears, where they remained abreast of the entire Learning Without Tears product line and order processes. Since 2019, they have been working at Peachjar as a Client Care Manager, Client Services Coordinator, and Customer Success Specialist. In these roles, they have onboarded newly contracted school districts, conducted staff training, collaborated with the school sales team, assisted customer care and client care departments, maintained accurate track and record of client accounts, presented weekly training webinars, had comprehensive knowledge of Peachjar’s CRM, and addressed multiple customer inquiries.

Rozalyn Reed graduated from Adelphi University with a Bachelor of Arts in Communications, earning a 3.6 GPA.