Peak Outsourcing
John Cedrick Ligores has a diverse work experience in the operations and management field. John Cedrick currently works at Peak Outsourcing as an Operations Manager, where they have been employed since January 2023. Prior to this role, they served as a Senior Team Lead from February 2022 to January 2023 and as a Team Lead from February 2021 to February 2022 at the same company.
Before joining Peak Outsourcing, John worked at Magellan Solutions Outsourcing Inc. as an Operations Team Lead from May 2019 to March 2020. John Cedrick also held the position of Operations Supervisor at Qualfon from December 2018 to April 2019.
John Cedrick'searlier experiences include working as an Operations Supervisor at SYKES from May 2017 to November 2018, as an Operations Supervisor at Admerex from October 2014 to May 2017, and as an Operations Supervisor at Concentrix (formerly IBM Daksh) from December 2012 to August 2014.
John's earliest work experience was as an Operations Supervisor at Teleperformance from December 2010 to December 2012. During their time at Teleperformance, they demonstrated skills in time tracking, performance evaluation, coaching, and financial management.
Overall, John has consistently held roles of increasing responsibility in the operations and management field, showcasing their expertise and dedication to driving successful outcomes in customer service and team performance across multiple organizations.
John Cedrick Ligores attended the University of the East from 2006 to 2010, where they earned a Bachelor of Science (B.S.) degree in Clinical Psychology.
Peak Outsourcing
We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience. We pride ourselves in embracing diversity, both within and outside of our own organization. With our Founding & Executive teams being composed of experienced American business professionals, and our Headquarters + Operational teams based in the Philippines; Peak Outsourcing merges cultures and perspectives to create an eclectic team of passionate, unique individuals. Our unique outsourcing partnership approach consistently lifts our clients well beyond their current levels of success in a seamless, frictionless manner. With office facilities in Makati and Dumaguete, we provide customized, quality outsourcing solutions and specialized customer experiences specific to our clients' business needs. CUSTOMER CARE Customer Service | Dispatch Services | Records Retrieval TECHNICAL SUPPORT Troubleshoot Assistance | Sales and Services BACK OFFICE Digital Transcription | Data Processing | Data Verification HEALTHCARE OUTSOURCING Patient Inquiries & Follow-Up | Insurance Claim Creation & Submission | Denial Management | Appeals | Payment Posting | Reporting DIGITAL RESOURCES Web Development | Search Engine Optimization (SEO) | Social Media Management | Content Writing & Blogging ADMINISTRATIVE SUPPORT Executive Assistance | Personal Assistance | Virtual Assistance For sales and outsourcing inquires, email: scale@peakoutsourcing.com For job opportunities, send resumes to: recruitment@peakoutsourcing.com Or visit our website: www.peakoutsourcing.com