Peak Outsourcing
Raymund Ermita is an experienced professional in client services and account management, currently serving as the Director of Client Services at Peak Outsourcing since September 2021. Raymund previously held positions such as Director of Global Account Management at Sitel from November 2015 to April 2021, and held various roles at Transcom from November 2008 to September 2015, including Senior Director and Director of Client Services. Raymund's experience also includes a role as Client Operations Manager at IBM and Account Manager at TeleTech, where responsibilities spanned financial management, project coordination, and client relationship oversight, contributing to the efficiency and success of numerous accounts.
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Peak Outsourcing
We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience. We pride ourselves in embracing diversity, both within and outside of our own organization. With our Founding & Executive teams being composed of experienced American business professionals, and our Headquarters + Operational teams based in the Philippines; Peak Outsourcing merges cultures and perspectives to create an eclectic team of passionate, unique individuals. Our unique outsourcing partnership approach consistently lifts our clients well beyond their current levels of success in a seamless, frictionless manner. With office facilities in Makati and Dumaguete, we provide customized, quality outsourcing solutions and specialized customer experiences specific to our clients' business needs. CUSTOMER CARE Customer Service | Dispatch Services | Records Retrieval TECHNICAL SUPPORT Troubleshoot Assistance | Sales and Services BACK OFFICE Digital Transcription | Data Processing | Data Verification HEALTHCARE OUTSOURCING Patient Inquiries & Follow-Up | Insurance Claim Creation & Submission | Denial Management | Appeals | Payment Posting | Reporting DIGITAL RESOURCES Web Development | Search Engine Optimization (SEO) | Social Media Management | Content Writing & Blogging ADMINISTRATIVE SUPPORT Executive Assistance | Personal Assistance | Virtual Assistance For sales and outsourcing inquires, email: scale@peakoutsourcing.com For job opportunities, send resumes to: recruitment@peakoutsourcing.com Or visit our website: www.peakoutsourcing.com