Peak Outsourcing
Samantha Humes has a diverse work experience spanning various industries. Samantha started their career in 2008 as an Operations Team Lead at Beacon Bingo Club. In 2013, they moved to Voyse International, where they worked as a Team Lead until 2016. From 2017 to 2018, Samantha worked at P.R.O.T.O as a Secretariat, where they organized and liaised between clients, sponsors, and schools for sports and tutoring programs. In 2018, they joined RCCbpo as a Trainer, responsible for training call center agents. Samantha later took on the role of Program Manager, managing all elements of the call center program. Their responsibilities included aligning training with client goals, managing staff and leadership, and designing training and development plans. Samantha's most recent position was at Peak Outsourcing, where they started in 2023 as an Operations Manager.
Samantha Humes has a diverse education history. Samantha first attended The University of the West Indies, where they studied Youth Development in an unspecified time frame. Afterward, from 2006 to 2008, they pursued an Associate's degree in Psychology, Information Technology, and English Language and Literature, General at Greenhead College. Finally, from 2008 to 2010, they enrolled at Middlesex University, earning a degree in Social Sciences with a focus on psychology and criminology.
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Peak Outsourcing
We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience. We pride ourselves in embracing diversity, both within and outside of our own organization. With our Founding & Executive teams being composed of experienced American business professionals, and our Headquarters + Operational teams based in the Philippines; Peak Outsourcing merges cultures and perspectives to create an eclectic team of passionate, unique individuals. Our unique outsourcing partnership approach consistently lifts our clients well beyond their current levels of success in a seamless, frictionless manner. With office facilities in Makati and Dumaguete, we provide customized, quality outsourcing solutions and specialized customer experiences specific to our clients' business needs. CUSTOMER CARE Customer Service | Dispatch Services | Records Retrieval TECHNICAL SUPPORT Troubleshoot Assistance | Sales and Services BACK OFFICE Digital Transcription | Data Processing | Data Verification HEALTHCARE OUTSOURCING Patient Inquiries & Follow-Up | Insurance Claim Creation & Submission | Denial Management | Appeals | Payment Posting | Reporting DIGITAL RESOURCES Web Development | Search Engine Optimization (SEO) | Social Media Management | Content Writing & Blogging ADMINISTRATIVE SUPPORT Executive Assistance | Personal Assistance | Virtual Assistance For sales and outsourcing inquires, email: scale@peakoutsourcing.com For job opportunities, send resumes to: recruitment@peakoutsourcing.com Or visit our website: www.peakoutsourcing.com