Emma Richman

Responsible for Customer Experience, Assets and Compliance, New homes, Repairs and the Consumer Standards.

Emma joined the Trust in March 2020 from Great Places Housing Group, where she was Director of Assets.

She has a wealth of experience with over twenty years’ experience in social housing, having held Board Chair, Exec Director and Director Roles.

Emma has degrees in Building Surveying and Architecture, Planning & the Built Environment and has worked in a range of housing associations including as an independent board member and Chair of a housing association for 12 years.

She has worked on a large scale estate regeneration programme and has a particular interest in involving customers in decision-making at all levels.