John Watkinson

John Watkinson is an accomplished thought-leader in the contact center space with over 20 years of experience, specializing in workforce optimization and customer experience management. Currently, as a Senior Solutions Engineer at Amplix and InflowCX, they bridge the gap between technical requirements and business needs. Previously, John held various roles, including AVP of Workforce Strategy and Support at Molina Healthcare and Principal Solutions Consultant at Avtex Solutions. They have managed large teams, conducted strategic customer demonstrations, and have a strong background in sales consulting and training within the contact center industry. John is known for their results-oriented, creative personality and strong communication skills.