InflowCX
Michael Castro is a seasoned professional with extensive experience in project engineering and technical training. Currently serving as a Project Engineer at InflowCX since January 2023, Michael has also held various roles at Genesys since January 2016, including Lead Technical Trainer, Subject Matter Expert in UI and Architect and Routing for Genesys Cloud, and System Engineer. Michael's career began in 2013 at Murtech Infrastructure Services, where the position of IT Support Technician was held for a brief period.
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InflowCX
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Inflow has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction.