Carly Scharf

Carly Scharf is a Customer Success Manager currently at Pearly since January 2024, with a robust background in customer success and technical support. Previous experience includes serving as a Customer Success Manager and Video Collaboration Strategist at Zoom Video Communications from May 2018 to February 2023, and a Business Development Representative at Procore Technologies for a short stint in 2017. Carly's foundational experience began at Apple, where responsibilities as a Technical Specialist and Product Specialist involved providing focused customer support and enhancing customer experiences. Early roles included a Barista position at Starbucks and a Sales Associate role at Bloomingdale's, emphasizing strong customer service skills. Carly is also pursuing further education at Santa Barbara City College, having attended from 2014 to 2017 and currently enrolled since June 2023.