Don Rockett is an experienced professional in technology management with a focus on customer service and operational efficiency. Currently serving as Sr. Director of Enabling Technology at Pearson since May 2022, Don oversees the technology components of the K-12 Virtual School curriculum, emphasizing Enterprise Architecture, Quality Assurance, and Data Governance. Previously, Don held the position of Customer Services Manager at Wolters Kluwer, where the role involved enhancing customer experience through service data analysis and tool efficiency. Prior roles at eOriginal included Director of Customer Service Operations and Customer Support Manager, facilitating SaaS product support for financial organizations. Don's career also includes significant contributions at Horsetail Tech as EVP Operations and Technical Services Director, and at 2U as Director of Technical Support, demonstrating a strong commitment to service delivery in regulated industries. Don holds an MBA in Information Technology from Louisiana Tech University and a Leadership Certification from Corsum Academy.
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