James Hammerson has extensive experience in service delivery and customer readiness within the technology and education sectors. At Pearson, from September 2011 to the present, James has held several key positions including Qualification Delivery Manager, Customer Readiness Manager, and Senior Service Delivery Manager, among others, demonstrating a comprehensive understanding of service management. Prior to Pearson, James worked at NGS Secure for a short period as an Internal Sales representative, and at FrontRange Solutions, where James also served in an Internal Sales role. James's earlier experience at Quantum TM involved designing and implementing quality control processes aimed at ensuring the delivery of qualified leads to clients, further showcasing a commitment to quality and customer satisfaction.
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