Swapna P is an accomplished IT professional with extensive experience in the analysis, design, development, and implementation of CRM solutions, primarily focusing on Siebel CRM and Salesforce applications. Swapna began the career as an IT Associate at the Institute for Electronic Governance, advancing to roles such as Technical Lead at Tech Mahindra, where recognition included the Youngest Achiever Award for contributions to British Telecommunications. Subsequent positions at Accenture and IBM further solidified expertise, leading to the role of Sr. Salesforce Solution Architect at Pearson. With a Master's degree in Computer Software Engineering from Jawaharlal Nehru Technological University, Swapna has demonstrated a strong capability in managing full life cycle CRM implementations and driving successful project outcomes.
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