Allison J.

Allison J. is an experienced professional in the collections and banking sector, currently serving as a Senior Business Architect for Collections at Pegasystems since January 2018. Previously, Allison was a Collections Manager and Assistant Vice President at New York Community Bank from 2015 to 2017, where significant improvements in quality scores, agent productivity, and training protocols were implemented. Prior roles include Section Manager of Collections at KeyBank, achieving high regulatory compliance ratings, and Banker II at Citizens Bank. Allison holds a Bachelor of Arts in Psychology from Case Western Reserve University, earned in 2008.