Amit A. Patel is a seasoned software development professional currently serving as Software Development Director for the Customer Service Product at Pegasystems since September 2011. In this role, Amit A. Patel drives digital transformation initiatives, focusing on strategic direction and customer success while leading the development of innovative solutions such as the Conversational AI solution. Previous positions include Customer Process Manager Development Manager and Lead Solutions Architect at Pegasystems, as well as Senior Solutions Architect and Software Engineer at Cisco Systems, where significant contributions included the development of critical telephony solutions. Amit A. Patel also has experience as a Member of Technical Staff at Raytheon and as an intern at GE, with a Bachelor of Science in Engineering from the University of Pittsburgh.
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