Arindam Sur is a seasoned professional with extensive experience in site reliability and project delivery, currently serving as Senior Manager at Pegasystems since August 2016. Previously held roles at Pegasystems include Manager of Site Reliability and Systems Lead for Cloud, where responsibilities included improving operational processes, driving client success, and overseeing Pega Cloud implementations. Prior to Pegasystems, Arindam Sur contributed to SAP as a De-Escalation Architect and Escalation Manager, focusing on critical customer situations and communication strategies. Earlier experience at Microsoft as an Engagement Manager involved coordinating support for urgent issues and managing partner escalations. Arindam Sur began the career in business development at Radiant Info Systems Ltd, with a foundation in Computer Science from Visvesvaraya Technological University.
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