Harsh Shukla is a Principal Incident Commander at Pegasystems since 2025 and an IT Service Operations Specialist at UKG since 2020. With expertise in leading incident resolution and optimizing incident management tools, they have driven collaborative efforts to prevent incidents and enhance system performance. Prior to their current roles, Harsh served as a Senior Cloud Operations Specialist at UKG from 2016 to 2020, providing 24/7 application support and effective communication with a global customer base. Harsh holds a Master’s degree in Computer Science from Amity University and a Bachelor's degree from the University of Lucknow.
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