Jim Tobin is currently a Principal Customer Engagement AI Specialist at Pegasystems, focusing on leveraging real-time AI to enhance customer interactions in financial services. Prior to this role, they served as an Account Executive at Pegasystems, contributing to innovative customer engagement solutions. With extensive experience in sales and account management across various organizations, including Venuetize and SAS, Jim has a proven track record in utilizing AI and data analytics to drive business success. They began their career with roles at Lotus Development and Forrester, accumulating over two decades of expertise in the technology and financial sectors.
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