Michael Cunanan

Michael Cunanan serves as the Principal Problem Manager at Pegasystems, focusing on Root Cause Analysis (RCA) investigations for major incidents impacting application, service, and infrastructure deliveries since August 2022. Prior to this role, Michael held the position of Principal Problem Manager at Dell Technologies, where a successful transition of Boeing's Problem Management service was achieved with zero downtime during a critical one-month period. Michael's extensive experience at Boeing includes leading RCA teams, developing quality-peer review processes, and managing critical incident investigations in various operational roles. An educational background includes studies at Olympic College, Shoreline Community College, and the University of Phoenix.