Paul Conlin is a highly recognized and innovative Customer Experience (CX) professional with over 20 years of experience in leveraging technology to enhance customer interactions and operational efficiencies. Currently serving as a Principal Solutions Consultant at Pegasystems, Paul specializes in Customer Service Engagement strategies for large enterprises. Previously, Paul held various roles at Sabio, including Director of Customer Service GTM and Strategy, where significant contributions were made to digital transformation and operational best practices. Paul's educational background includes a BEng Honours degree in Electronic & Electrical Engineering from the University of Strathclyde, earned in 1997.
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