Shane Draper is an accomplished IT professional with extensive experience in desktop support and network administration. Currently serving as a Desktop Support Specialist at TransMontaigne Partners LLC since May 2022 and as an IT User Support Technician Level II at Pegasystems since December 2018, Shane has demonstrated a commitment to high-level service for over 3,500 users. Previous roles include Systems Network Administrator at M3 Accounting Services, managing a substantial virtual server infrastructure, and targeted IT support for small to mid-sized businesses through Computer Pros. Shane also held positions at Jackson Healthcare and The Home Depot, focusing on desktop support and network troubleshooting. With a Bachelor of Science in Applied Computer Science from Southern Polytechnic State University, Shane has a robust background in technical support, customer service, and network management.
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