Tapas Rana is a Senior Application Engineer at Pegasystems since July 2023, following a significant tenure at Thermo Fisher Scientific from September 2016 to September 2023 as an Avaya/Genesys/Amazon Connect Contact Center Engineer. Prior to that, Tapas worked as a Genesys Cloud Engineer at Aricent Technology from March 2016 to September 2016 and served as an Avaya AIC VoIP Engineer there. Tapas began a career in VoIP engineering at Wipro, holding the position of Avaya VoIP L2 Engineer from March 2013 to February 2016. Educational qualifications include a Diploma in Electronics from RD Tata NTTF (2009-2012) and another diploma from Vidya Bharati Chinmaya Vidyalaya Jamshedpur.
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