Umamaheshwar Reddy Midthuru

Senior Principal Application Engineer - Customer Service Digital Engineering Team at Pegasystems

Umamaheshwar Reddy Midthuru has extensive work experience in the field of application engineering and technical support. Umamaheshwar Reddy started their career at CADES-Studec Technologies India as a Software Engineer, where they worked on full-stack JAVA/J2EE development projects. Umamaheshwar Reddy then progressed to the role of Team Lead before joining Pegasystems.

At Pegasystems, Umamaheshwar worked as a Senior Technical Solutions Engineer, contributing to the development of their GCS Applications. Umamaheshwar Reddy later became a Principal Technical Solutions Engineer and achieved the Pega Certified Senior System Architect certification. In their most recent role at Pegasystems, Umamaheshwar served as a Principal Engineer in the Customer Service(CRM) technical support team.

Throughout their career, Umamaheshwar has demonstrated expertise in various areas such as Customer Service, Chat & Messaging, Digital Messaging, and MultiChannel. Umamaheshwar Reddy has also acted as a scrum master and is motivated to continue growing in their field.

Umamaheshwar Reddy Midthuru completed their B.Tech degree in Computer Science from Jawaharlal Nehru Technological University, from the year 2004 to 2008. Prior to that, they attended Gopi Krishna High School between 1998 and 2001, but no specific degree or field of study is mentioned for this period.

In terms of additional certifications, Umamaheshwar Reddy Midthuru attained the Certified Senior System Architect (CSSA) 71V1 certification from Pegasystems in December 2016. In October 2015, they also obtained the Certified System Architect 7.1 certification, also from Pegasystems. Umamaheshwar Reddy holds the SCJP 6 certification from Sun Microsystems, although no specific month or year of attainment is provided for this certification.

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Timeline

  • Senior Principal Application Engineer - Customer Service Digital Engineering Team

    December, 2022 - present

  • Principal Engineer Technical Support Customer Service CRM

    November, 2018

  • Principal Technical Solutions Engineer

    July, 2018

  • Senior Technical Solutions Engineer

    September, 2015

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