Aic Kenneth D Klug - Msol

Kenneth D Klug has a diverse and extensive background in the insurance industry. Kenneth D is currently serving as the VP & Chief Claims Officer P&C at Pekin Insurance since March 2021. Prior to this, Kenneth worked as the Chief Operations Officer at Agribusiness Risk Underwriters from November 2019 to February 2021.

Between 2014 and 2019, Kenneth held various roles at Grinnell Mutual, including Vice President Claims P&C and Assistant Vice President - Commercial Claims. During their time at Grinnell Mutual, they were responsible for managing all direct lines claims loss costs, leading a team of 205 members and overseeing budgets, staffing, and technology strategies. Kenneth D also played a key role in the reorganization of the claims department, resulting in improved loss experience and cycle times. Kenneth successfully implemented a customer survey process that led to increased Net Promoter Score (NPS) ratings.

Prior to joining Grinnell Mutual, Kenneth served as the Commercial Property Claims Director at Nationwide Agribusiness from July 2009 to August 2014. In this role, they were accountable for the technical results of mid-market commercial property and Material Damage for 43 states, implementing best practices and estimating tools to improve customer satisfaction.

Overall, Kenneth D Klug brings extensive experience in claims management and operations to their current and past positions, demonstrating a strong track record of driving positive results.

Kenneth D Klug completed their Bachelor of Science (BS) degree in Engineering/Industrial Management from Indiana Institute of Technology, where they studied from 1986 to 1991. Later, they pursued their Master of Science (MS) degree in Organizational Leadership from Grand View University, completing the program from 2016 to 2018. Additionally, Kenneth attended the University of Virginia Darden School of Business in 2019 for an Institutes Executive Education Program, although the degree name is not specified. In terms of certifications, they obtained various certifications from LinkedIn, including "Creating Your Personal Brand," "Getting Things Done," "Charlene Li on Digital Leadership," "Managing High Performers," "The Six Biases of Decision-Making," "Learn Emotional Intelligence, the Key Determiner of Success," and "Working Remotely (2015)."