Oliver Jerrome

Oliver Jerrome currently serves as the Managing Director and Director of Customer Services at Pelican Business Services UK since January 2018, leading teams that manage approximately 1 million customer contacts annually and implementing strategic solutions to enhance customer service while minimizing costs. Previous roles include Implementation Manager at RBS, where Oliver overseen change management across branch networks, and a series of senior management positions at NatWest, culminating in the role of Local Chief Executive Officer, overseeing 15 branches and a team of around 100 FTE. Oliver holds extensive experience in customer service improvement, team leadership, relationship building, and regulatory compliance within the banking and business services sectors.