Pelican Business Services UK
Oliver Jerrome currently serves as the Managing Director and Director of Customer Services at Pelican Business Services UK since January 2018, leading teams that manage approximately 1 million customer contacts annually and implementing strategic solutions to enhance customer service while minimizing costs. Previous roles include Implementation Manager at RBS, where Oliver overseen change management across branch networks, and a series of senior management positions at NatWest, culminating in the role of Local Chief Executive Officer, overseeing 15 branches and a team of around 100 FTE. Oliver holds extensive experience in customer service improvement, team leadership, relationship building, and regulatory compliance within the banking and business services sectors.
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Pelican Business Services UK
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We started life in 2001 as Bristol Wessex Billing Services Ltd. We were established by Bristol Water and Wessex Water as a joint venture company to manage all their metering, billing and collection operations, and to serve as a point of contact for all non operational customer enquiries. Today, we are highly skilled in every area of our business and deliver award winning customer service (both to our clients and, in turn their customers). In 2015, we embarked on a journey involving all staff and stakeholders to develop a new name and visual identity that would reflect our company vision, mission and business objectives.