Michelle James

Michelle James has over 28 years of experience in the financial services industry, with a significant tenure at Pen Air Federal Credit Union since July 1995. Michelle currently serves as Vice President of Digital Transformation, where the focus is on enhancing member experiences through innovative digital technologies. Previous roles at Pen Air include Vice President of Product Research and Development, where responsibilities involved product management and market analysis, and Vice President of Alternative Delivery Channels, overseeing multiple departments including the Contact Center and electronic services. Michelle's career began at the Bank of Pensacola as a Customer Service Representative, providing a strong foundation in customer engagement and service.