Leticia Sosa

Leticia Sosa is an experienced professional in digital member experience and project management, currently serving as a Senior Home Loans Digital Member Experience Analyst at PenFed Credit Union since December 2020. This role involves enhancing the digital member journey strategy to improve engagement and conversion rates. Previously, Leticia held positions such as Change Delivery Lead II and Business Analyst, where responsibilities included project alignment with enterprise objectives, stakeholder communication, and management of project documentation. With a background spanning over a decade in technical support and customer service roles across companies like AutoDesk, Centene Corporation, and Oracle, Leticia has demonstrated expertise in both technical and customer-centric environments. Education includes a High School Diploma from Oakland Technical High School.