Vincent Chiusano

Vincent Chiusano is an experienced analyst specializing in member experience insights at PenFed Credit Union since April 2022, demonstrating proficiency in data collection and analysis using Medallia and Salesforce. In this role, Vincent conducts research on member experience and industry trends, implementing various data analysis frameworks that have led to a 15% increase in customer retention rate within the first year. Prior to this position, Vincent worked at Teachers Federal Credit Union from March 2018 to April 2022 as a Member Experience Specialist, where skills in interpersonal communication and problem-solving were honed while collaborating with various business units to enhance member loyalty. This experience followed an earlier role as a Financial Services Representative/Loan Officer I, where responsibilities included loan underwriting and staff training. Vincent attended Suffolk County Community College, focusing on Business Administration and Management.