Customer Service and Operations

The Customer Service and Operations team at Peninsula Truck Lines, Inc. ensures the efficient coordination and execution of deliveries, with a strong focus on providing exceptional customer service. This team manages key aspects like dispatch operations, terminal management, safety protocols, and handling overage, shortage, and damage (OS&D) scenarios. They analyze transportation and supply chain metrics to optimize performance and guarantee timely, reliable service across Washington, Oregon, Idaho, and Vancouver, BC.