Michael Reynolds is a Support Engineer at Penlink, a position held since January 2021. Previously, Michael worked at NiCE from September 2016 to January 2021, serving as an L3 Recording Engineer and a Dedicated Support Engineer for CITIBANK Global Voice Operations. Before that, Michael was a Systems Administrator at Accenture from October 2013 to September 2016, where responsibilities included implementing and maintaining infrastructure systems for multiple call centers across the U.S. Michael holds a Bachelor of Science degree in Computer and Information Sciences and Support Services from Our Lady of the Lake University, earned between 2010 and 2013.
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