Douglas L.

Douglas L. has a diverse work experience spanning various industries. Douglas began their career as a Help Desk Analyst at Doylestown Health in 2003, where they provided diagnostic and troubleshooting support for hardware, software, and network issues. Douglas also created and modified network accounts and provided users with specific roles and permissions. In 2005, they joined IntelliTrans as a Client Support Analyst, where they diagnosed technical issues for end-users of proprietary transportation management software and served as a communication liaison between different departments.

In 2009, Douglas joined The Neat Company, initially as a Lead Technical Support Engineer and later as an Application Support Supervisor and Application Support Manager. In these roles, they provided technical support to customers, managed a team of support engineers, and ensured smooth operation of the company's applications.

From 2018 to 2019, they worked as a Technical Support Engineer at Near-Miss Management, where they provided technical assistance and resolved issues related to their products. Subsequently, they joined Garibian Law Offices, P.C. as a Business Litigation Paralegal in 2019, where they supported attorneys in litigation cases.

In 2020, Douglas moved to Jenzy Online Kids' Shoes as a Customer Success Manager, responsible for managing customer accounts and ensuring their satisfaction. Most recently, in 2022, they joined the Pennsylvania Horticultural Society (PHS) as a Development Content Coordinator, where they likely handles content creation and coordination for development initiatives.

Overall, Douglas L. has proven experience in technical support, customer success, paralegal work, and content coordination, showcasing their adaptability and versatility in different roles.

Douglas L. completed their Associate of Science degree in Business Administration and Management, General from Montgomery County Community College from 2006 to 2008. Later, from 2011 to 2022, they pursued a Bachelor of Science degree in Communication and Media Studies from Drexel University. In April 2022, they obtained three additional certifications from LinkedIn: "Communicating about Culturally Sensitive Issues," "Inclusive Mindset for Committed Allies," and "Unconscious Bias."