Lianna Spalding

Lianna Spalding has a diverse work experience. Lianna started their career as a Personal Trainer and Gym Instructor at the University of Leeds in September 2018, where they provided personal training to 30 concurrent clients and focused on assessing individuals' mental and physical states. Lianna also worked as a Personal Trainer at The Gym Group from March 2018 to August 2018.

In 2015, Lianna joined Sainsbury's as a Customer Service Assistant, where they excelled in the role and had sporadic supervisory responsibilities. Lianna developed patience and a strong work ethic while maintaining quantifiable KPI indexes.

From April 2021 to August 2022, Lianna worked at Freetrade as a Customer Operations Executive - Pension SME. In this role, they gained experience in quality assurance checking and implemented QA for process improvements. Lianna also mapped SIPP customer journeys and identified areas for improvement.

Currently, Lianna works at Penny as a Customer Success Manager, starting in September 2022.

Lianna Spalding's education history is as follows:

Lianna studied at the Chartered Insurance Institute where they focused on FA2 Pension Administration. Lianna also attended The Chartered Institute for Securities & Investment (The CISI) where they completed a program in Introduction to Securities and Investments.

From 2014 to 2016, Lianna attended Benton Park Sixth Form where they pursued A Levels/AS Levels in Further Mathematics, Mathematics, Economics, and Geography.

Prior to that, from 2009 to 2014, Lianna attended Benton Park Secondary School and achieved 11 GCSEs at grades A*-A.