Donna Panosian

Donna Panosian has extensive experience in the financial industry, with a focus on customer contact and service. donna began their career at SouthCoast Financial as a Loan Officer, where they generated leads for home and commercial loans. donna then moved on to Great Western as a Residential Loss Mitigation Asset Manager, examining and proposing workout strategies on residential properties.

Donna's career then led their to Countrywide Home Loans, where they held various positions of increasing responsibility. As an Assistant Manager in Loss Mitigation, they oversaw the Loss Prevention team and workout review committee. donna was later promoted to Assistant Vice President, managing the Home Equity Retention and Collections teams, as well as the foreclosure review committee and loss prevention teams. donna then served as Vice President of Loan Retention, responsible for the Home Equity Line of Credit Retention team.

Donna's career continued at Bank of America, where they held roles including First Vice President of Business Support Manager II, overseeing the Portfolio Communications department and its compliance functions. donna also served as a Senior Vice President in Customer Contact, providing direction and leadership for the call centers and customer satisfaction initiatives.

Currently, Donna is a Senior Vice President at PENNYMAC, where they are responsible for providing oversight and leadership for the Customer Contact Workforce Management and Quality teams, as well as training and compliance deliverables.

Throughout their career, Donna has demonstrated strong leadership skills and a focus on customer satisfaction and compliance. donna has managed large teams and implemented process improvements to optimize productivity. donna'sexperience in the financial industry spans over three decades.

Donna Panosian obtained a Bachelor's Degree in Business/Marketing from California State University, Northridge in the years 1986 to 1990. In addition, they acquired certifications in "Connecting with Executives" and "Presenting to Senior Executives" from LinkedIn in 2021.