Tyrone Rockwood

Tyrone Rockwood is a seasoned professional with extensive experience in training operations and development. Currently serving as a Senior Business Analyst at PennyMac Loan Services, LLC since March 2015, Tyrone specializes in training operations design, effectiveness, and performance metrics. Previously, as Training Technology Manager at PennyMac, Tyrone managed the Instructional Design and eLearning development team. Prior roles include Care Channel Development Manager for Microsoft, where responsibilities involved enhancing regional support vendor knowledge and business process analysis, and Head of Nokia Global Care Academy, a position earned through exemplary performance after serving as Care Training Manager for North America. Tyrone holds a Bachelor's degree in Education Training and Development from Southern Illinois University and an Associate's degree in Electronics Technology from the University of Phoenix.