Appreciating that outstanding employee experiences result in outstanding customer experiences, Heather’s priority is to champion both: ensuring resident and staff perspectives inform strategic decision-making, focusing on meaningful engagement and recognition, and designing quality, welcoming environments in which people want to work and live. Heather ensures peopleCare is focused on its vision to change the world of senior living and delivering on its commitments in alignment with the company’s Values. She also leads Beyond Ourselves, the organization’s philosophy and approach to corporate social responsibility and investing for social impact. Heather holds a Bachelor of Music/Education from the University of Western Ontario.
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