Erik Zilli

Erik Zilli has a strong background in technical support, with experience spanning over a decade in various roles. Currently serving as a Technical Support Consultant at PeopleFluent since November 2019, Erik previously worked as an Advisory Software Support Engineer at Amber Road, where responsibilities included managing client support for the Logistics module and case management via SalesForce. Prior experience includes serving as a Tier II Client Support Specialist at Blackboard, where Erik supported mass communication applications, and providing Tier 2 Technical Support at Allscripts, addressing issues for medical IT staff. Earlier experience at Apple Inc. focused on customer service and troubleshooting for Mac and iOS devices. Erik's educational background includes studies at Alamance Community College and Wake Technical Community College.