Peoples Energy
James Shelby is an experienced operations specialist with a strong background in customer service and claims analysis. Currently employed at Peoples Gas since September 2011, James has honed expertise in operations management. Previous experience includes a role as a customer service representative and claims analyst at Combined Insurance, where responsibilities included reviewing policy holder accounts and addressing client inquiries. Prior to that, James worked as an office clerk at Hallmark Services Corporation, providing support for policy fulfillment and documentation management. An earlier position at Cox Communications involved assisting customers with billing inquiries and account management, where James was recognized for outstanding performance and ranked in the top 5% among representatives. Education includes studies at the College of DuPage and Northern Illinois University.