Pierre Hardy

Pierre Hardy has extensive experience in client support management, currently serving as Responsable Relation Client at Peopulse since November 2019, where responsibilities include managing the support team, addressing level 1-2 support issues, and ensuring SLA compliance. Previously, Pierre held the position of Responsable Support Client at CABESTAN from December 2008 to November 2019, overseeing level 2-3 support, coordinating technical teams, and maintaining client documentation. Earlier roles at CABESTAN included Chargé de support and Chargé de clientèle, focusing on incident resolution and client relationship management. Pierre's career began as Assistant Chef d'édition at Europe 1 from January 2006 to September 2008, where duties involved supporting editorial processes and audio editing. Pierre holds a Master 2 in Création et Edition numérique and has degrees in Communication Informatique and Documentation.