Cindy Lyons is an experienced professional with a diverse background in IT support and service improvement. At Perspecta, from January 2020 to January 2023, Cindy served as a Service Measure Analyst and Reporting Analyst, generating and analyzing reports, monitoring key performance indicators (KPIs), and utilizing SQL for data management. Prior experience includes roles at Hewlett Packard Enterprise, supporting incident resolution for Military Health System applications, and KCI Medical as an IT Support Analyst. Additional experience includes significant contributions at Rackspace Managed Hosting and Peraton, focusing on customer service, project coordination, and technical troubleshooting. Cindy also has a foundational background in customer service and quality analysis from Billing Concepts.
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