Derek West is a Help Desk Engineer at Peraton, providing technical support to VIP Senate clients and managing a team for office installations since August 2021. With experience in implementing Tier 1 and 2 helpdesk services, Derek improved response times and customer satisfaction by 8%. Previous roles include Software QA Engineer at Orchestra, focusing on functional and regression testing, and Freelance Web Developer & QA Engineer, where key projects included developing websites on platforms like Shopify. Derek's career began at Apple as a Mac Genius, specializing in software issue triaging and customer support. Currently pursuing further education at Careerist, Derek holds a Bachelor's degree in Piano Performance from Morgan State University.
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