Atul V. is a Senior Product Engineer at Perficient, specializing in cloud contact center support with extensive expertise in Twilio, AWS, Amazon Connect, Microsoft Azure, and GitHub. With a proven track record in technical support, Atul V. excels in identifying and resolving issues within existing code to enhance overall functionality and performance. Prior experience includes roles at ALACRITY E-COMMERCE SOLUTIONS PRIVATE LIMITED, where Atul V. served as Customer Service Team Lead, Workforce Planner, Customer Service Supervisor, and Customer Service Executive, demonstrating strong leadership in managing teams, optimizing workforce scheduling, and implementing effective customer service strategies. Atul V. holds a Bachelor of Social Work from Indira Gandhi National Open University.
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