Adam Matthews

Adam Matthews is an experienced professional in customer service and training management, currently serving as Director of Customer Experience at GLS US since November 2020. Previously, Adam held the position of Customer Service Manager at Therapeutic Research Center, where responsibilities included managing a team, developing incentive programs, and enhancing customer service procedures. Adam also worked as Manager of Process Transfer at Alere, Inc., focusing on the training and oversight of employees, and as Collection Supervisor at Fireside Bank, contributing to the launch of call centers and staff training. Adam holds a High School Diploma from Edison High School.