Emily Weber is a skilled professional in customer success and event management with extensive experience in delivering high-quality service and achieving exceptional client satisfaction. As a Campaign Delivery Manager at Persado since May 2023, previously serving as a Customer Success Manager and Customer Success Associate, Emily has developed expertise in customer health assessments and relationship management, utilizing tools such as Gainsight and Salesforce. Prior to Persado, Emily held significant roles at Hotel Nikko San Francisco, managing a vast number of events with a consistent satisfaction rate and a strong record of client retention. Emily's background also includes leadership positions in event operations and catering management, complemented by a Bachelor’s degree in Hospitality and Tourism Management from San Francisco State University.
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