Heather Byrnes has a diverse work experience in the healthcare and social services sector. Heather started their career as a Summer Support Worker at Autism Services, Inc. in 2003. Later, they worked as a Support Worker at Childcare Resources from 2003 to 2005. Heather then joined Community Living St. Catharines as a Support Coordinator from 2005 to 2007. After that, they worked at Bethesda Services as both a Support Worker and an Instructor Therapist from 2006 to 2008. From 2008 to 2011, they served as an Autism Therapist at their own company, Heather Byrnes. Heather then transitioned to NYSARC, Inc. dba The Arc Erie County New York, where they held various roles, including Medicaid Service Coordinator, Senior Medicaid Service Coordinator, and Medicaid Service Coordinator Supervisor from 2011 to 2018. Currently, they are working at Person Centered Services Care Coordination Organization, LLC as the Director of Quality & Compliance. Prior to this role, they held positions as the Regulatory Compliance Coordinator and Care Coordinator Supervisor at the same company.
Heather Byrnes completed their high school education at Chelmsford Valley District Composite School from 1995 to 2000, earning a High School Diploma. Following that, they attended Laurentian University/Université Laurentienne from 2000 to 2004, where they obtained a Bachelor of Arts degree in Psychology.