Personal Pay
Alan Claus is a seasoned professional in customer experience and care, currently serving as Customer Care Lead at Personal Pay since February 2025. Previously, Alan held the position of Head of Customer Experience at Coderhouse from September 2021 to February 2025, where responsibilities included designing and executing customer service strategies and leading various teams. Prior experience at Mercado Libre spanned from February 2016 to August 2021, progressing from Customer Experience Representative to Senior Team Leader, focusing on performance metrics and team coaching. Alan began their career with Micro Ómnibus Primera Junta as a collection sector assistant in 2013. Alan holds a degree in Marketing from UADE and a Bachelor's in Economics and Organizational Management from Instituto San Alfonso.
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