Sharon Brainard

Sharon Brainard has extensive experience in the call center and customer service industry, currently serving as both Training Manager and Operations Manager at Always Answer Inc. since May 2015. Responsibilities include programming accounts, scheduling, hiring, employee terminations, enforcing company policies, and providing team-building and customer service training. Previously, Sharon held the position of Office Manager at LTC Answering Service from February 2010 to May 2015, managing a 24-hour call center focused on the needs of apartment communities and the multi-single family housing industry. Sharon also contributed as a member of the San Antonio Apartment Association in 2017. Educational qualifications include a diploma in Customer Service Support/Call Center/Teleservice Operation from Robert E. Lee High School.