Claudia Scharf

Claudia Scharf is a seasoned professional in customer success and marketing management, currently serving as the Senior Lead Customer Success Management DACH at Personio since February 2022, where responsibilities include leading a hybrid team of eight and developing a new customer success strategy with notable retention targets. Prior to this role, Claudia was the Head of Customer Success at Loyalty Prime GmbH, where strategic implementation significantly boosted customer retention. Claudia's earlier experience at NTT DATA DACH spanned multiple leadership roles, including Head of Marketing and Executive Assistant, enhancing business efficiency and driving marketing campaigns. Claudia's career also includes project management and business analysis at IBM. Academically, Claudia holds an MBA in General Management from Munich Business School, complemented by degrees from various international institutions.